Recognised Service Provider Leadership Group

Karen Pleva

CEO for Global Strategic Accounts, Sodexo

Karen is Co-Chair of the Recognised Service Provider Leadership Group.

Paul Evans

CEO, Carlisle Support Services

Paul is Co-Chair of the Recognised Service Provider Leadership Group. Paul has enjoyed a progressive and successful career in the facilities management industry having started out in an operational management role for the then market leader, Reliance Security Services. Over the next decade Paul worked seamlessly in a number of operational and commercial positions for some of the largest organisations in the facilities management industry, such as Mitie, Chubb, and Rentokil Initial.

Paul joined Blue Arrow in 2013 as Client Solutions Director. In this position his passion and enthusiasm for people development and service excellence delivered contractual wins of tailored resourcing solutions with annual values of up to £40m per annum.

Paul was then asked to take on the task of Managing Director for Carlisle Support Services in November 2015. As the leader of our company he strategically oversees the direction and ambition of Carlisle.

Lisa Sheppard

Director of Development, Facilicom

Lisa has been in the support services industry since 1996, seeing many changes over that time. Initially working in sales, predominantly costing new contracts and working with the presentation teams, she moved into account management, and was the Ops Director for Facilicom Cleaning Services UK. Three years ago, she accepted the role of Director of Development. This relates entirely to the development of staff, contracts, systems and processes, tying in with her interest in people and applied logic. Lisa is keen to ensure the right people have the right skills, performing functions that are meaningful not only to themselves, but to clients, colleagues and the wider business. The work she does within the Recognised Service Provider Leadership Group is an extension of that.

“Without our front line staff in cleaning and security, we don’t have a business. We need to actively work to protect and promote them, giving them a decent standard of living. At base level, this is a fundamental human right”.

Phil Smith

Chairman, The Hill Club

Phil has been in Facilities Management – and specifically the cleaning sector – since 2001. He‘s now the Divisional Managing Director for Excellerate Services.

Phil is passionate about the cleaning industry and about helping to raise the profile and wellbeing of those who work within it. To that end, Phil worked with the Living Wage Foundation back in 2010 to create a recognition system for cleaning companies who wished to support the principles of fair pay. He was a founding member of the Foundation’s Recognised Service Provider Leadership Group and continues in that role to promote the real Living Wage. Similarly, he engaged with the Equality & Human Rights Commission contributing and assisting with their ground-breaking 2015 report ‘The Invisible Workforce’ before joining the Commission’s Cleaning Taskforce to create and market their #seethetruevalue campaign.

A networking enthusiast Phil founded The Hill Club in 2014 and, in his capacity as Chairman, has hosted a range of hugely successful events designed to connect people in FM, build business and raise significant funds for its charity partners in the process. He now lives in Greenwich, is a Freeman of the City of London and an active Liveryman for the Worshipful Company of Environmental Cleaners being appointed as a Court Assistant in 2018.

Martin Wayman

Head of Corporate Social Responsibility, ISS UK

Martin is the Head of Corporate Responsibility at ISS Facility Services UK. He is responsible for defining, launching and implementing ThinkForward@ISS, a simpler and clearer Corporate Responsibility strategy for ISS Facilities Services UK that brings to life our mission statement “Service performance facilitating our customers’ purpose through people  empowerment”. As part of this, I have led our work to champion the real Living Wage to customers and represented ISS on the Service Providers Leadership Group. I have also been part of the steering committee for the newly launched Living Hours campaign, providing input from the Service Provider community.

Mike Bullock

MICHAEL BULLOCK

CEO, Corps Security

Michael has worked for a variety of facilities management (FM) companies. Most recently, prior to Corps Security, he operated across mainland Europe as Director of Facilities Services, and then as Commercial Director for the contract services firm Rentokil Initial.

Michael joined Corps Security in the dual role of Regional Director and Managing Director of Corps Monitoring in 2013. He managed the North Region of the UK which includes the Corps Monitoring Centre – widely regarded as the most advanced monitoring facility in the UK, and the Corps Support Centre, the 24/7 communications hub for over 3,000 colleagues nationwide. He was promoted to Chief Operations Officer in October 2017 and to Chief Executive in July 2018.

Troy Moffatt Photo

TROY MOFFATT CMgr MCMI

Commercial Director, First Response Group

Passionate about People, Technology and Customer Experience.

As Commercial Director at FRG Troy plays a key role in the development of products and services, ensuring they offer quality solutions aligned to industry standards and client strategies. He also Heads their Quality & Compliance team ensuring that they are continuously improving and embedding the lessons and guidance into their management systems and daily activities. 

In his role Troy provides advice and guidance to the FRG board on their CSR initiatives and supports the business in their mission ‘To provide our customers with the best service and innovation, through supporting our employees and creating a culture of 'inclusion' and 'happiness'. As a part of this work Troy championed the introduction of the real Living Wage at FRG and continues to champion the Recognised Service Providers initiative throughout the Private Security and Facilities Management industries.

Sofie Hooper

Head of Policy, Institute of Workplace and Facilities Management (IWFM)

Sofie is the Head of Policy for Institute of Workplace and Familicides Management. Sofie leads on IWFM’s wider policy work and as part of that role helps to raise the voice of the Institute, its members and the wider FM sector with a view to position the Institute as the trusted voice of the profession. The role contributes to policy development across a range of IWFM activities, helping to shape the political and regulatory environments through external representation at UK and global level. Coming from the world of consultancy, Sofie has significant experience in developing and implementing public affairs strategies for a wide range of clients including national and international trade associations and alliances as well as corporate clients.

At IWFM, Sofie works closely with IWFM members, in particular the Special Interest Groups, to identify key issues and messages to be taken to government and other external stakeholders relevant to the wider FM industry.

Charlie Mowat

CEO, The Clean Space

Charlie is the Chief Executive Officer for The Clean Space. Oxford graduate Charlie left a career in management consultancy to found The Clean Space Partnership in 2003, a commercial cleaning company based on the principles of fair treatment for its staff rather than the exploitation often seen in the industry. It has since grown to £7m, servicing over 700 clients across the UK. It has also acquired ten competitors along the way.

Soo Bartholomew

Committees, CSSA

Soo is the Technical Director for the Birkin Group and has worked in the cleaning industry for over 30 years during which time she has been directly responsible for operational delivery of cleaning to blue chip locations, 5* international event venues, industrial facilities, pharmaceutical, government and MOD contracts both in the UK and Europe. 

In 2011 Soo was appointed to the Board of Directors with BICSc and is a qualified BICSc Trainer and Assessor, having established over 10 Accredited Training Organisations for BICSc and trained over 1,500 cleaning operatives in the last 25 years. In 2016 Soo joined the CSSA on their Health and Safety and HR and Training committees and in 2019 joined the Women’s Group of the CSSA promoting the interest and careers of women within the cleaning industry to help mentor and support the advancement of women into senior positions.

Soo is proud of the encouragement and support that she has been able to give to her work colleagues over the years to advance their careers and reach for the stars!

Ufuoma Uwegba

Corporate Responsibility Coordinator, Sodexo

Ufuoma is a CR professional with experience in corporate community investment and sustainability working in areas of social mobility and employee engagement. Ufuoma studied Economics and Social Policy at Loughbough university were her interest in responsible business started.

As Sodexo’s CR Co-ordinator for the UK and Ireland, Ufuoma is responsible for overseeing the activities of the Stop Hunger Foundation and supports on the wider CR initiatives within Sodexo.  Since joining Sodexo Ufuoma has been involved in the re launch of company-wide volunteering programme and manages this. She also oversees the day to day running of Sodexo’s charitable Foundation Stop Hunger Foundation. Ufuoma has supported sustainable campaigns within Sodexo to reduce plastic and food waste and.

Sebastian

Sebastian Bachelier

Programme Manager, Living Wage Foundation

Sebastian is a Programme Manager at the Living Wage Foundation, he leads the Recognised Service Provider project and oversees Living Wage Employer accreditation in the West Mildlands. He has previous experience of the public, private and third sectors; he coordinated enrichment opportunities for students in an inner city college in Birmingham, he worked on Senior c-suite leadership recruitment on behalf of the NHS and has volunteered for a number of community growth projects, including the Local Futures' initiative as well as several Transition Town groups from across the UK.

Humarrah

HUMARRAH SHEIKH

Programme Officer, Living Wage Foundation

Humarrah joined the Living Wage Foundation as Programme Officer in July 2020, overseeing the accreditations across Yorkshire and Humber, supporting on South London and on the Recognised Service Provider scheme.

Humarrah has a background in climate science with a Masters by Research from Royal Holloway, University of London. Her interest in geopolitics and desire to address systems of inequalities had steered her toward taking campaigning and corporate advocacy roles. She previously worked at The B Team as part of the Climate team, influencing corporate sustainability strategies and leading on a project addressing negative lobbying by trade associations. She then moved in to a cross-cause role broadening her experience on equality in the workplace including gender equality and human rights abuses in the supply chain.