The Living Wage Foundation was launched in 2011 by Citizens UK to tackle in-work poverty and ensure that workers earn enough to live on and participate in family and community life. Citizens UK is the home of community organising with diverse civil society alliances set up to develop leaders to work on the issues that matter to them, such as the Living Wage. Other projects include PACT (Parents and Communities Together) and community sponsorship through Communities for Ukraine and Sponsor Refugees to add depth to the impact of Citizens UK’s work.
The Living Wage is a movement of businesses, organisations and people who believe that a hard day’s work deserves a fair day’s pay. The real Living Wage is an independently-calculated hourly rate based on the cost of living and announced each November during Living Wage Week, our annual celebration of a growing network of over 15,000 Living Wage Employers. The Living Wage Foundation celebrates employers that voluntarily choose to pay the real Living Wage through an accreditation scheme that recognises a long-term commitment to fair pay and has secured pay rises for nearly 460,000 low paid workers. We also offer Living Hours and Living Pension accreditations for employers.
The Living Wage Foundation is committed to being an inclusive employer. In line with our Inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith. We want our employees to be themselves and thrive doing so, and we have employee networks to support staff. Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role.
Many of our employees enjoy flexible and hybrid working and we are open to adapting\ flexing our roles to embrace a diverse workforce. If you are interested in a vacancy and wish to discuss flexible working please contact recruitment@citizensuk.org.
Applicants must have the right to work in the UK to apply as Citizens UK is unable to sponsor visa applications.
Find a job that’s for you. Apply online and track your application.
We use Applied, an applicant tracking recruitment system. Applied aims to overcome unconscious bias in recruiting. Often the Hiring Team will not see your CV as part of the shortlisting process, instead we ask questions to test skills needed for the role. The responses are anonymised and reviewed by the panel. The Applied platform also asks some demographic questions before you start your application. Citizens UK cannot see individual demographic responses, only summary statistics to monitor our candidate pool for balance. Applied aims to give an equal chance to be hired irrespective of background. Candidates can opt out of answering the demographic questions.
We welcome applicants from different backgrounds and will do our best to meet reasonable adjustments and access needs for disabilities during and after the recruitment process.
For questions regarding your application, reasonable adjustments, or our recruitment process, please email recruitment@citizensuk.org
Thank you for your interest in the Living Wage Foundation.
Communications Officer - Apply by 1 September
Job Description
Citizens UK
Citizens UK is the biggest, most diverse and most effective people-powered alliance of local communities working together for the common good. Our mission is to develop leaders, strengthen civic organisations and make change. Our 550 member communities are deeply rooted in their local areas and connect every day to the lives of hundreds of thousands of people. Through the method of community organising we enable people experiencing powerlessness to develop their leadership and come together with the power and strategy to make change.
This leads to hundreds of neighbourhood improvements - from zebra crossings outside primary schools to renovated public toilets in cemeteries. And it leads to some of the biggest campaign impacts in the UK, such as winning over £3 billion of wages through the UK Living Wage campaign, securing a legal cap on the cost of credit to control exploitative lending, and ending the detention of children for immigration purposes. We enable local campaigns to grow into large-scale social change projects such as the Living Wage Foundation, Parents and Communities Together (PACT), Sponsor Refugees, and Refugees for Justice, that form an integral part of our theory of change. The most prominent of these is the rapidly growing Living Wage Foundation with a network of almost 15,000 accredited Living Wage Employers across the UK.
Living Wage Foundation
The Living Wage Foundation was launched in 2011 by Citizens UK to tackle in-work poverty and ensure that workers earn enough to live on and participate in family and community life. Citizens UK is the home of community organising with diverse civil society alliances set up to develop leaders to work on the issues that matter to them, such as the Living Wage. Other projects include PACT (Parents and the Community Together) and Sponsor Refugees to add depth to the impact of Citizens UK’s work.
The Living Wage is a movement of businesses, organisations and people who believe that a hard day’s work deserves a fair day’s pay. The real Living Wage is an independently-calculated hourly rate based on the cost of living and announced each November during Living Wage Week, our annual celebration of a growing network of over 15,000 Living Wage Employers.
The Living Wage Foundation celebrates employers that voluntarily choose to pay the real Living Wage through an accreditation scheme that recognises a long-term commitment to fair pay and has secured pay rises for over 480,000 low paid workers.
The Living Wage Foundation is part of Citizens UK – a community organising charity which works with a broad base of institutions across the political spectrum. At the Living Wage Foundation, we take a deliberately broad-based approach and accredit all organisations who pay the real Living Wage to their directly and indirectly employed staff and are committed to tackling in work poverty. As a team we work across a range of industries and sectors to achieve this mission. We seek pragmatic coalitions in order to progress specific campaigns, and partnership around a particular issue such as Living Wage, does not imply an endorsement of broader purpose and policies.
Purpose
The Living Wage Foundation has an exciting opportunity to join our dynamic team as a Communications Officer. We are looking for an exceptionally motivated and organised individual who enjoys working in a fast-paced, high-profile communications environment.
The role will support the objectives of the Living Wage Foundation by communicating our work to a wide range of audiences, including senior business leaders and politicians, through a mix of communications methods: social media, newsletters, media outlets, website and internal communications channels.
The post holder will be responsible for day-to-day monitoring and management of our social media channels, supporting with written and visual content creation for the Living Wage Foundation, and will support the development of press campaigns to build awareness of the Living Wage Foundation’s work. The role will work closely to support the Communications team’s work and help communicate the work of the wider-team and our employer network.
This post will be joining a Communications team that spans media, digital communications, research and events, with colleagues based across the UK with monthly in-person team meetings.
The role is also responsible for key communications with our network of over 15,000 accredited Living Wage Employers, including our monthly newsletters, blogs, videos and case studies to celebrate our network of accredited employers
The position would suit an applicant with strong written and communication skills, with some experience of working within a communications team and a passion for social media and content creation.
This is an entry level role and we don’t expect you to have experience of all areas of this job, training will be provided to help you develop into this role.
Main Responsibilities
Social Media and Website
· Oversee our digital communications channels to raise awareness of the Living Wage and our wider accreditation schemes, champion responsible employers and grow our movement.
· Help the team keep up to date with social media trends and opportunities.
· Create, manage and schedule posts for our Twitter, Facebook, LinkedIn and Instagram accounts, tailoring the content to different channels and audiences.
· Monitor our social media channels, replying to enquiries from the public and our networks of supporters and employers and flagging any potential issues to the wider team
· Source and create original content for both the Living Wage Foundation and external websites, including creating blog posts, news, guidance, and general pages.
· Audit and review existing website content to ensure it is effective and up-to-date. Support on improvements and developments where necessary.
Internal Communications
· Administrate and facilitate communications team meetings.
· Communications support for key events and campaign moments including the annual Champion Awards and Living Wage Week.
Situational Awareness and Research
· Help the team keep up to date with social media trends and opportunities.
· Monitor and evaluate media campaigns and reports.
Strategy Development· Contribute to media strategies and plans that help to win public and political support for the Living Wage Foundation and its work.Reputational Risk and Management
· Monitor our social media channels, replying to enquiries from the public and our networks of supporters and employers, and flagging any potential issues to the wider team.
· Participate in the out-of-hours duty press (being on hand to very occasionally answer emails and phone calls in the evenings or weekends).
Content Creation and Dissemination
· Working with the communication team, design and implement engaging digital engagement campaigns for Living Wage Employers and supporters, and to support Living Wage Foundation campaigns.
· Design communications collateral to increase engagement on social media, including the creation and editing of short-form videos for our online channels and creation of social media graphics.
· Improve our digital offering for our network of accredited Living Wage, Living Hours, and Living Pension Employers by creating resources and improving our communications support.
· Liaise with the Living Wage and Citizens UK team to keep up-to-date with news to share with key stakeholders.
· Collate and summarize content to schedule newsletters and updates for our varied audiences.
· Support in the adoption of updated brand across our communications content and materials, supporting others to use brand and tone of voice guidelines.
· Write compelling press releases, blogs, and opinion editorials to promote the Living Wage Foundation’s work.
· Work with colleagues to develop case studies and ensure stories of low pay and the Living Wage are told effectively across all our internal and external communications channels.
· Build effective relationships with the media, colleagues, and other stakeholders to find new ways to raise our profile.
Key skills
Essential
· An interest and enthusiasm for communications and marketing, and the mission of the Living Wage Foundation
· Interest in media and the news landscape
· Excellent knowledge of a wide range of social media channels
· Strong written and verbal communication skills including the ability to write for different audiences
· Excellent attention to detail
- Ability to create high-quality and engaging content for social media (whether for a personal or business account) and a good understanding of what makes compelling content
- Strong analytical skills and ability to evaluate the success of a campaign
· Ability to build strong relationships with colleagues and external stakeholders
· Ability to communicate clearly and effectively with a wide variety of stakeholders
· Ability to juggle and prioritise competing demands
· Highly self-motivated with ability to work well independently as well as part of a team
· Good IT skills, including experience using Microsoft Office
· Creative thinker and problem solver
· Excellent planning, organisation, and prioritisation skills.
· Creative with an eye for design and ability to come up with new ideas for content
Desirable
· Experience using graphic design software (e.g., Canva, Adobe Creative Suite).
· Experience filming and editing video content
· Experience with website and content management platforms.
Interviews will take place Thursday 5th September (subject to change).
About the Application Process
We work within diverse communities bringing people together. In line with our Inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith, all to better represent the communities we work in. We want our employees to have the working conditions that allows them to fully participate, be able to be their best authentic selves and thrive doing so, and we have employee networks to support staff. Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role.
For questions and reasonable adjustments regarding your application including information in a different format, or our recruitment process, please email recruitment@citizensuk.org.
Got any more questions?
If you would like further information on the role, the organisation, or our commitment to addressing under-representation and the development and progression of all colleagues, we would be happy to answer any questions.
We will be holding a webinar on 28th August at 12pm (register here) where anyone can attend to find out more about the role, all enquiries welcome. In the past, candidates have found this a helpful space for understanding whether the role is right for them.
If you’d like to know more but cannot attend the webinar, please email clare.duncan@livingwage.org.uk
Senior Project Manager – Global Living Wage. Apply by 25 August
Job Description
Job Title: Senior Project Manager – Global Living Wage
Salary: £47,237 FTE per annum (London Weighting £3,276 where applicable) (£28,341.60-£37,788.80 pro rata per annum)
Hours: 3- 4 days a week, flexible (22.5-30 hours per week)
Contract: Permanent
Based: London office; hybrid and remote working available
Citizens UK
Citizens UK is a people power alliance of diverse local communities working together for the common good. Our mission is to develop leaders, strengthen civic organisations and make change. Our 550 member communities are deeply rooted in their local areas and connect every day to the lives of hundreds of thousands of people. Through the method of community organising we enable people experiencing powerlessness to develop their leadership and come together with the power and strategy to make change.
This leads to hundreds of neighbourhood improvements - from zebra crossings outside primary schools to renovated public toilets in cemeteries. And it leads to some of the biggest campaign impacts in the UK, such as winning over £1.5 billion of wages through the UK Living Wage campaign, securing a legal cap on the cost of credit to control exploitative lending, and ending the detention of children for immigration purposes. We enable local campaigns to grow into large-scale social change projects such as the Living Wage Foundation, Parent Action, Sponsor Refugees, and Refugees for Justice, that form an integral part of our theory of change. The most prominent of these is the rapidly growing Living Wage Foundation with a network of nearly 9,000 accredited Living Wage Employers across the UK.
Living Wage Foundation
The Living Wage is an independent movement of businesses, organisations and people who believe that a hard day’s work deserves a fair day’s pay. The Living Wage campaign was launched by Citizens UK in 2001 and aims to ensure low paid workers have enough money to get by and enough time for community and family life.
The Living Wage is an hourly rate calculated according to the basic cost of living in the UK that employers choose to pay on a voluntary basis. The Living Wage Foundation recognises and celebrates employers that pay the real Living Wage through an accreditation programme which awards the Living Wage Employer Mark. The independently-calculated rates are announced during Living Wage Week each November when we celebrate our growing network of Living Wage employers. There are now over 15,000 accredited Living Wage employers across the UK which has secured pay rises for over 450,000 employees.
The Living Wage Foundation (LWF) is part of Citizens UK, a people power alliance of 550 diverse institutions working together for the common good. Our mission is to develop leaders, strengthen civic organisations and make change. Our member institutions are deeply rooted in their local areas and connect every day to the lives of hundreds of thousands of people. Through the method of community organising we enable people experiencing powerlessness to develop their leadership and come together with the power and strategy to make change
Purpose
We are looking for a Senior Project Manager to lead the expansion of our global networks and deepen relationships with local stakeholders in a range of countries. Our aim is to help strengthen new and growing Living Wage alliances around the world that have potential to become affiliates of the Living Wage Foundation.
The ideal candidate will be a proactive and experienced project manager with excellent communication skills and a track record of engaging diverse global stakeholders at all levels of seniority to build effective movements. We are looking for someone who will facilitate knowledge-sharing and provide strategic support to members of our Global Living Wage Network, (GLW) resulting in the establishment of new Living Wage accreditation schemes around the world.
- Develop and deliver strategies to increase engagement across a range of stakeholder networks, internally and externally
- Build and manage relationships with key stakeholders at all levels of seniority and employers to establish accreditation capacity in a range of countries
- Create, develop and employ the tools and resources needed to inform and advise Living Wage Alliances on how to build accreditation capacity
- Communicate evidence and case for change to influence key stakeholders
- Monitor and evaluate the impact of our work to refine our strategy and deliver projects in an efficient way.
In this role you will line manage one colleague: Project Manager – Global Living Wage
Main Responsibilities
Contribute to the achievement of LWF and GLW Project strategic objectives:
- Develop and implement strategies and ideas for action that are consistent with Global Living Wage (GLW) Project and LWF goals and core mission.
- Develop and implement a network development strategy to strengthen our GLW Network and develop an Affiliate pipeline
Build and manage projects and achieve work targets effectively:
- Support expansion of our GLW Affiliate Network by developing a pipeline of new candidates
- Work with Living Wage leaders in a range of countries to organise diverse alliances and drive action at regional and/or national level
- Oversee the collation and dissemination of research and evidence to improve best practice on provision of Living Wage across global operations and supply chains
- Oversee coordination of GLW Network activity
- Evaluate the effectiveness of LWF’s role in local LW alliance activity, demonstrating ability to incorporate lessons learned in into future work and providing evidence that supports our theory of change.
- Oversee improvement of project management systems, including integration of our CRM system
Learning, expertise, wellbeing and inclusion:
- Lead development of learning resources on a range of themes including best practice for employer-led Living Wage action, principles for Living Wage alliance building, corporate partnerships and Living Wage governance
- Work with the GLW Project Manager to develop and deliver workshops to potential affiliate candidates, featuring key speakers from across the LWF team
- Establish a member offer and partnership structure for focus country engagement
- Develop and host a webinar series for members of our GLW Network based on a rich curriculum of themes relevant to their priorities, featuring expert speakers
- Identify and coordinate peer learning opportunities for Living Wage alliances focused on establishing their own accreditation schemes
- Embed an anti-racist approach into our global development work, following best practice on locally-led action
Develop and manage external relationships - network development:
- Facilitate development of a comprehensive power analysis for focus countries
- Work alongside local Living Wage alliances to develop and grow strong working relationships with power players regional and national level in focus countries
- Develop and facilitate online and in-person workshops that highlight expertise from LWF and the GLW Network
- Work with the GLW Project Manager to make strategic decisions on where to focus our country engagement activity, and develop a workplan for each focus country identified
- Identify opportunities for strategic action led by employers and coordinate steering group activity where relevant
- Manage relationships with global stakeholders and project partners e.g. WageMap, UN Global Compact, IDH etc.
Communications
- Oversee the development and management of the GLW Network page of the LWF website, ensuring it is up to date and is effective in promoting member action and impact
- Lead the production and design of research reports, toolkits, best practice guides and other resources
- Oversee the development and launch a quarterly GLW Network newsletter sharing relevant LW news and promoting the work of members
- Maintain an up-to-date overview of LWF’s country engagement work, to be shared on a quarterly basis with our GLW Steering Group
- Represent the Living Wage Foundation at meetings, events and conferences to champion our approach to globally
Develop and manage internal relationships:
- Build and manage strong relationships across the LWF and wider Citizens UK teams for effective collaboration and to support development of resources showcasing organisational expertise on Living Wage
- Contribute to the LWF and Citizens UK Senior Management meetings and cross organisational working groups
Generate income and resources:
- Oversee development and implementation of fee structures for network membership and income generation activity
- Contribute to a review of our GLW Project fundraising strategy, and collaborate on proposals to secure funds from corporate partners as well as trusts and foundations
- Work with senior colleagues to secure corporate sponsorship and donations funding for the GLW Project
Person Specification
(REQUIREMENTS ESSENTIAL = E, DESIRABLE = D)
EXPERIENCE AND QUALIFICATIONS
Experience of building consensus between diverse stakeholders to drive progressive change, particularly through locally-led efforts (E)
A track record of developing mutually rewarding corporate and third sector partnerships to deliver project objectives (E)
Experience of building and servicing a global network (E)
Experience of community organising, or knowledge of organising methodologies (D)
Previous experience of attracting funds to scale a project (D)
KEY SKILLS AND KNOWLEDGE
Excellent project management skills with the ability to juggle a wide range of competing demands (E)
An ability to engage, influence and build relationships with a diverse range of high-level stakeholders, including senior business leaders (E)
Strong report writing skills and ability to share and disseminate knowledge with project partners (E)
An ability to take initiative and work independently across different teams (E)
Understanding of the anti-poverty policy and campaign landscape globally (D)
PERSONAL ATTRIBUTES
A proactive approach to all areas of work with a ‘can do’ attitude and a flexible approach to work demands (E)
Highly developed cultural awareness and ability to work well in an international environment with people from diverse backgrounds and cultures (E)
A strong commitment to the Living Wage campaign and principles of Citizens UK (E)
Application Procedure
At Citizens UK, we use Applied, an applicant-tracking recruitment system. Applied aims to overcome unconscious bias in recruiting. Often the Hiring Team will not see your CV as part of the shortlisting process and instead ask questions to test skills needed for the role. The responses are anonymised and reviewed by the panel. The Applied platform also asks some demographic questions before you start your application. Citizens UK cannot see individual demographic responses, only summary statistics to monitor our candidate pool for balance. Applied aims to give an equal chance to be hired irrespective of background. Candidates can opt out of answering the demographic questions.
We are committed to being an inclusive employer. In line with our inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, disabled people, and people of faith to better represent the communities we work in. For questions and reasonable adjustments regarding your application including information in a different format, or our recruitment process, please email recruitment@citizensuk.org.
Many of our employees enjoy flexible and hybrid working, and we are open to adapting/flexing our roles to embrace a diverse workforce. If you are interested in a particular vacancy and wish to discuss flexible working, please contact recruitment@citizensuk.org.
Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role.
Applicants must have the right to work in the UK as Citizens UK is unable to sponsor visa applications. Our community organisers work in the community and their employment is subject to satisfactory standard/enhanced DBS checks.
The Living Wage Foundation is part of Citizens UK – a community organising charity which works with a broad base of institutions across the political spectrum. At the Living Wage Foundation, we take a deliberately broad-based approach and accredit all organisations who pay the real Living Wage to their directly and indirectly employed staff and are committed to tackling in work poverty. As a team we work across a range of industries and sectors to achieve this mission. We seek pragmatic coalitions in order to progress specific campaigns, and partnership around a particular issue such as Living Wage, does not imply an endorsement of broader purpose and policies.
For more about the Living Wage Foundation and Citizens UK please visit www.livingwage.org.uk and www.citizensuk.org.
Applications deadline: 25 August 2024, 23.59
Interview dates: 2 September 2024
We will be holding a recruitment webinar on Tuesday 20 August from 1-2pm to share more information about the role and about the Living Wage Foundation in general - register here.
Operations and Data Manager - Apply by 11 September.
Job Description
Living Wage Foundation
The Living Wage is an independent movement of businesses, organisations and people who believe that a hard day’s work deserves a fair day’s pay. The Living Wage campaign was launched by London Citizens in 2001 and aims to ensure low paid workers have enough money to get by and enough time for community and family life.
The Living Wage is an hourly rate calculated according to the basic cost of living in the UK that employers choose to pay on a voluntary basis. The Living Wage Foundation recognises and celebrates employers that pay the real Living Wage through an accreditation programme which awards the Living Wage Employer Mark.
The independently-calculated rates are announced during Living Wage Week each November when we celebrate our growing network of Living Wage employers. There are now more than 15,000 accredited Living Wage employers across the UK which has secured pay rises for over 475,000 employees.
The Living Wage Foundation is part of Citizens UK – a community organising charity which works with a broad base of institutions across the political spectrum. At the Living Wage Foundation, we take a deliberately broad-based approach and accredit all organisations who pay the real Living Wage to their directly and indirectly employed staff and are committed to tackling in work poverty. As a team we work across a range of industries and sectors to achieve this mission. We seek pragmatic coalitions in order to progress specific campaigns, and partnership around a particular issue such as Living Wage, does not imply an endorsement of broader purpose and policies.
Purpose
The Living Wage Foundation has an exciting opportunity to join our dynamic team as an Operations and Data Manager. We are looking for a highly motivated and organised individual to maintain, develop and continuously improve our systems. The role will be an integral part of the Living Wage Operations Team, providing strategic technical support and ensure the integrity of our systems, often overseeing development projects with external partners.
The Operations and Data Manager will need to be highly numerate and have great analytical skills to support our monitoring and evaluation functions, working with the Head of Operations and Insight on financial and budgeting management, reconciliation and forecasting for the Living Wage Foundation. The suitable candidate will be detail-oriented, be able to demonstrate their ability to seek out improvements and problem solve creatively and have experience working with Salesforce or equivalent CRM systems.
Main Responsibilities
Project Management
Deliver work targets on time and to standard to support the Foundation’s progress incl. tracking performance and expenditure:
- Lead the day-to-day operations and management of all systems within the Living Wage Foundation designed to support the functioning of Living Wage accreditation schemes.
- Proactively seek out systems improvements to make our processes more efficient so the Living Wage Foundation continues to provide an excellent service to the Living Wage network.
- Provide operational support for all aspects of the accreditation and recognition systems, including identifying and fixing errors
- Oversee the management of systems integrations to ensure they are providing efficient and effective solutions to our data requirements, including maintenance of Zapier, Form Assembly, Act-On and QuickBooks, and the integration between Salesforce and our Drupal website.
- Carry out maintenance of integrated systems, including syncing data to Act-On and the website.
Learning and expertise
- Keep up-to-date with functional good practice and technical updates to all our systems, including within the third sector.
- Train the team to carry out data selections and export in an appropriate format to support the press and communications team’s work and the Foundation’s research projects.
- Keep internal training manuals up to date to ensure the Foundation’s team can access clear information about our processes and ensuring the team’s training requirements are met.
Communications
- Create and write dashboards and reports to support the analysis of our performance.
- Champion systems throughout the organisation to ensure a positive user experience.
- Offer ad hoc guidance to the team and communicate any changes to systems.
Develop and manage external relationships
- Oversee the work of our external developers
Develop and manage internal relationships
- Work with the Living Wage Foundation team to identify business requirement and translate them into technical solutions
- Line management of Operations Officer.
- Work effectively with colleagues across Citizens UK, actively participate in the team and organisational wide events
Income and resources
- Maintain and improve the financial integrations between our database and accounting software to allow accurate invoicing and financial reporting systems.
- Ensure the integrity and safety of our data, including training the team on good data-keeping practices and GDPR considerations.
- Track expenditure for systems providers and the associated budget
- Contribute to plans and proposals to grow sources of income or resources
Contribute towards Citizens UK’s strategic objectives
- Responsibility for delivering agreed areas of the Foundation’s work plan
- To work collaboratively with the LWF team and across Citizens UK to ensure that we are meeting the expectations of our network and stakeholders
- Display self-awareness of DEI issues and good practice, considering impact on direct reports and stakeholders.
- Understand how your role contributes to the purpose of the Foundation and the core mission of Citizens UK
- Implement Citizens UK’s and the Foundation policies, procedures, and values in own work and that of the team
Person Specification
(REQUIREMENTS ESSENTIAL = E, DESIRABLE = D)
EXPERIENCE AND QUALIFICATIONS
A minimum of 2 years proven, comprehensive experience in an operations role (E)
Experience of analysing business requirements and turning them into technical solutions (E)
Experience of providing technical support to a team (E)
Experience of managing database integrations such as Zapier, QuickBooks, Form Assembly and email marketing platforms (D)
Degree or equivalent professional qualification or experience (D)
KEY SKILLS AND KNOWLEDGE
Extremely analytical with the ability to interpret large quantities of data to evaluate and improve performance (E)
Comprehensive understanding of database and systems management and integration (E)
Ability to take in and interpret information and communicate in a succinct manner (E)
Demonstrable ability to find creative solutions to complex problems and implement new systems (E)
High levels of numeracy with strong attention to detail (E)
Excellent time management skills with the ability to juggle a wide range of competing demands. (E)
Strong IT skills to include MS Office and database software (E)
Sound knowledge of data protection regulations and GDPR (E)
Understanding of the policy and campaign landscape in the UK (D)
PERSONAL ATTRIBUTES
A proactive approach to all areas of work with a ‘can do’ attitude and a flexible approach to work demands (E)
A strong commitment to the Living Wage campaign and principles of Citizens UK (E)
Interviews will take place on 18-19th September 2024 (subject to change).
About the Application Process
We work within diverse communities bringing people together. In line with our Inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith, all to better represent the communities we work in. We want our employees to have the working conditions that allows them to fully participate, be able to be their best authentic selves and thrive doing so, and we have employee networks to support staff. Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role.
For questions and reasonable adjustments regarding your application including information in a different format, or our recruitment process, please email recruitment@citizensuk.org.
Want to find out more about us and the role?
If you would like further information on the role, the organisation, or our commitment to addressing under-representation and the development and progression of all colleagues, we would be happy to answer any questions.
Join us for a 45-minute lunchtime webinar to learn more about working at the Living Wage Foundation/Citizens UK. Anyone can attend to find out more about the role, all enquiries welcome. In the past, candidates have found this a helpful space for understanding whether the role is right for them.
The webinar will take place on 28th August 2024 at 12pm on Zoom. Sign up here.